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WEB EVENT SERIES
Putting Business Back Into Business Intelligence-SEPTEMBER 2010. When companies seek to implement a strategic information strategy, the business often gets lost in the effort, wondering what they are going to get on the other end. Learn more about a unique methodology that won’t leave your business users in the dark. September 28. 2 PM Eastern More details or to register …
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Sustaining Change: Focus on the People-side of hange —Increases Change Sustainability
A traditional approach to change management simply focuses on how people, process and technology efforts are managed and integrated to move from a current business environment to an optimized environment. However, sustained improvement from change programs is dependent upon a disciplined, end-to-end approach to communications and adoption support throughout the change effort. Its about investing in people and includes planning and execution of activities that support adoption.
ON DEMAND WEBCASTS
9 Ways to Know Your Customer Experience-Based Process Improvement Program is Successful
Why do companies spend valuable time, money and resources on business process improvement? Ultimately - the customer. Process improvement driven by the voice of the customer helps companies earn customer satisfaction and loyalty more effectively, and with faster results, than many inward-looking strategies. Hear CSI DeLeeuw and ResponseTek share 9 Ways to Know Your Customer Experience-Based Process Improvement Program was Successful. Originally recorded April 28, 2009.
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ARTICLES:
iSixSigma - Thinking Two Moves Ahead with Analytical Tools (Jeff Stroud, 8/25/2010)
Master Black Belt Jeff Stroud takes a look at how two lesser-known tools – relations diagrams and systematic diagrams – can help identify root causes of problems and prepare practitioners for future changes.
iSixSigma - The Right Data: Why Actual Activity is Better Than Aggregated Counts (Jeff Stroud, 7/14/2010)
Master Black Belt Jeff Stroud discusses how before financial departments can make meaningful improvements, they must be able to separate the useful data from the probable noise.
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