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Leveraging CSI's long lineage in data warehousing and business intelligence, CSI DeLeeuw understands that accurate, validated, and consolidated information is the keystone of accelerated decision making. We also understand that accelerated decision making requires the ability to act on knowledge through proven business process optimization programs which align business initiatives with technology, reduce complexity in process, and implement a holistic approach to business transformation. Our business process optimization solutions include:
Our Approach: Our business process optimization solutions are fully-customized to client needs. So whether you want to roll out an enterprise-wide program with strategy and training, or you want to leverage proven tools, techniques and processes to enhance your change management methodologies, We can work with you to identify and implement the best solution for you. Whether implementing change management programs, managing an integration, or transforming your business based on the voice of your customer, we provide the expertise, tools and experienced resources to move to successful business transformation.
Strategy: Know what your customer sees. We help clients clients gain a better understanding of customers’ experience and work with clients to develop customer-centric strategies. This results in a view of the organization that is focused on creating customer service excellence. This begins with executive coaching and Hoshin planning — building the infrastructure for sustainable, repeatable process improvement.
Process: Know where improvement begins.
Companies must understand their current environment and end-to-end processes in order to improve them. We work with clients to document their current environments, identifying pain points in delivery processes — including data and voice of customer collection, and prioritizing process improvement initiatives.
Knowledge: Gain power to sustain improvements.
A culture of continuous process improvement starts with knowledge transfer and incorporates best practices learned within the organization. Our approach is simple: train, certify, partner with and support stakeholders in real-world projects, creating the knowledge and power an organization needs to create continuous, sustainable benefits and returns on investment.
Resources: Implement and support change. We partner with clients to identify and execute key projects for change. Our professionals combine line of business knowledge with project and change management expertise and certification, providing clients with the right resources to support and implement change.
Training and Knowledge Transfer
Our philosophy is to provide our clients with the appropriate mentoring and education during consulting projects so that when we complete an engagement our clients have all the tools and knowledge they need for the continued success of the project. This focus on knowledge transfer has proven to be an important factor in our consistently high client satisfaction ratings. In addition to on-the-job knowledge transfer, CSI DeLeeuw offers a variety of structured training programs in Lean and Six Sigma methodologies and project/change management. |
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